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Return & Exchange Policy

AMNIG Returns & Exchange Terms

Please read these terms (Exchange and Return Terms) carefully before ordering products from the AMNIG online store. 

AMNIG is the owner and operator of this website; www.amnig.com.my (hereinafter referred to as “website”. By ordering products from this website, you agree to be bound by these exchanges and return terms. If you do not agree with any of these terms, please do not make any purchase from this website.

 

AMNIG’s return policy

We are proud and take pride in our products and we want you to have a 100% satisfaction experience with us! You will be able to return your purchases made at our website within 14 days of receipt of your order for a full refund. Please contact our customer service at biz@amnig.com to initiate a return request.

 

AMNIG's Exchange Policy

AMNIG does not exchange products. If you wish to exchange a product, you will need to return your purchase for a refund and place a new order. It is only possible to obtain a refund on returns when the return is in line with our return policy.

 

Damaged and Defective Products

AMNIG takes a lot of effort and checks to ensure that all our products are defect-free when completed. We also test our products in actual sports conditions to ensure that they are up to the functions that they are designed for. It is very rare that AMNIG products will be damaged or defective.

All returns will be inspected by our Quality Assurance Department and if there is any damage to the products as a result of manufacturing defects, we will undertake to fully refund the cost of purchase of any defective products.

We will not undertake any returns if the reason is other than the material quality of defects. We do not refund products that are:

  1. Not purchased from our websites (if you purchase our products from other marketplace sources, please alias with them directly)
  2. Worn or hand tag removed

 

Eligibility of Returns

The return process must be initiated within 14 days of receiving the products

Items should not be worn or soiled and should be in its original packaging

Returns will only be accepted if the original label/hand tag has not been removed

 

Return Procedure

To initiate a return, please contact AMNIG’s Customer Care Team at +60 3772 73007 or email us at biz@amnig.com

 

Refunds

We seek to process your refunds within 14 days, however when you will receive your funds will depend on the time that the bank takes to process your refund. If you do not receive your refund after 21 days, please contact our customer care team to check on the status of your refund.

We will refund the full price of the purchase of the relevant product returned to us excluding shipping charges (if any). Refunds will be given in the same methods of payment for the original purchase.